trustdice Frequently Asked Questions
Answers to the most common questions from Bangladeshi players in one place — find details on accounts, payments, games, bonuses, and security.
Welcome to trustdice. This FAQ page has been created for Bangladeshi players to provide clear answers to every question — from creating an account to deposits and withdrawals via bKash or Nagad, slots and cricket betting, the welcome bonus, and responsible gaming. Each section is organised separately — go directly to the topic you want to know about and click the question to see the answer. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always available to help.
Account and Registration
To create an account at trustdice, you need an active mobile number or email address, a strong password, and your preferred currency. It is important to provide accurate information during registration, as it may be required during verification. Your account is activated within a few minutes and you can start playing right away.
trustdice is for players aged 21 and above only. This is a firm rule of our platform. Accounts belonging to underage users will be immediately suspended and deposited funds may not be returned. Parents and guardians are requested to ensure that minors do not access this site.
No. Each person may create only one account. Operating multiple accounts under the same identity risks bonus cancellation and account closure. If you cannot access your existing account, please contact the support team via live chat.
Go to the login page and click the "Forgot Password" option. A reset link or code will be sent to your registered mobile number or email. Verify the code and set a new password. The whole process usually takes 2-3 minutes.
trustdice takes verification seriously to ensure a safe environment. Identity verification may be required when withdrawing larger amounts. In such cases, your national ID card or passport details may be needed. This process protects your account security and helps prevent fraud.
Deposits and Withdrawals
trustdice supports the most popular mobile banking methods in Bangladesh: bKash, Nagad, Rocket, and Upay. Both deposits and withdrawals are available through all four methods. The payment interface is fully operable in Bengali, making it convenient for users of all ages.
When depositing via bKash, Nagad, or Rocket, funds are generally added to your trustdice wallet instantly. Occasionally there may be a delay of 1-2 minutes due to network traffic. If the balance does not appear within 5 minutes, notify support via live chat.
The minimum deposit amount is ৳100 (for all methods). The minimum withdrawal amount is ৳800. These limits ensure that transactions are processed quickly and efficiently, and that users can play comfortably at any amount.
Successful withdrawal requests are generally processed within 5 to 30 minutes. trustdice itself does not deduct any additional fees. However, your mobile banking provider may charge a small transaction fee — check your bKash or Nagad app for details.
Common reasons for a rejected withdrawal include: wagering requirements on a bonus not yet met, account verification still pending, or a security review. In such cases, contact trustdice live chat support — they will let you know the exact reason and resolve it quickly.
Games and How to Play
To bet on BPL and other international cricket matches at trustdice, go to the Cricket section. Various markets are available before and during the match — match winner, number of runs, wickets, runs per over, and more. Select a market, enter your stake, and confirm. Winnings are automatically added to your wallet after the result is announced.
The Slots section at trustdice features games from top providers including PG Soft, Pragmatic Play, and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems are readily available. Each game has its own rules and features — before starting any game, click the "Info" or "Paytable" button to learn the details.
RTP stands for "Return to Player" — it is the average percentage of total bets that a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. However, this is a statistical average — results in a single session can vary. A high RTP does not guarantee a win every time.
Yes. trustdice is fully mobile-friendly. You can play directly from any browser on your smartphone (Chrome, Firefox, Samsung Internet) without downloading a separate app. All games, payment options, and support features work fully on mobile.
The live casino games at trustdice are operated by world-renowned providers such as Evolution Gaming and Ezugi. These providers use independent third-party audits and Random Number Generator (RNG) technology to ensure fair play. Every game is live-streamed with real dealers, so transparency is at the highest level.
Bonuses and Promotions
The trustdice welcome bonus is a 200% bonus on the first deposit, up to a maximum of ৳8,000. Example: deposit ৳1,000 and receive ৳2,000 in bonus, giving a total of ৳3,000. To use this bonus, a 20x wagering requirement must be completed. That means you need to place bets totalling the bonus amount multiplied by 20 before you can make a withdrawal.
Depositing ৳4,000 gives a 200% bonus of ৳8,000 — which is also the maximum limit. Your total balance will therefore be ৳12,000 (৳4,000 real money + ৳8,000 bonus). Depositing more than this will not increase the bonus beyond ৳8,000, though there is no limit on the real money amount.
The trustdice VIP program has three tiers: Bronze, Silver, and Gold. Tiers can be advanced through regular play. The Bronze tier offers up to 0.4% cashback per week, Silver offers 0.8%, and Gold offers 1.2%. Higher tiers may also receive faster withdrawals and special promotional offers.
Generally yes — the welcome bonus can be used across most games including slots, live casino, and cricket betting. However, certain games or bet types may contribute less toward the wagering requirement. To learn the full terms of the bonus offer, see the Terms & Conditions page.
Yes. You can choose not to take a bonus and play exclusively with your deposited real money. This lets you withdraw at any time without having to meet wagering requirements. To skip a bonus, simply do not activate the bonus option when making a deposit.
Security & Responsible Gaming
trustdice uses SSL (Secure Socket Layer) encryption technology to ensure the highest level of security. Every transaction and personal detail you provide is transferred through encrypted channels. Your information is never sold or shared with third parties. For more details about our privacy practices, see the Privacy Policy page.
Yes. trustdice takes responsible gaming very seriously. If you feel that gaming is having a negative impact on your life, you can request a temporary or permanent self-exclusion through live chat or email. For more details, see the Responsible Gaming page.
Yes. You can set daily, weekly, or monthly deposit limits if you choose. This helps prevent overspending and keeps gaming within the bounds of entertainment. Contact live chat support to set or change your limits.
The trustdice support team is available in Bengali 24 hours a day, 7 days a week. You can get instant help by clicking the live chat button at the bottom right of any page on the site. To contact us by email, write to: [email protected]
Some common signs include: playing beyond your budget, repeatedly playing to recover losses, and taking time away from family or work. If you experience any of these, contact trustdice support immediately and make use of the self-exclusion option. Gaming is always for entertainment — never a way to solve financial problems.
Still have questions?
Our Bengali support team is here for you 24/7. Chat with us directly via live chat or send us an email — you'll get a fast response to any issue.
Email: [email protected]