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trustdice's Responsible Gaming Commitment

Gaming is for entertainment — it should never be a source of financial stress. At trustdice, the safety and well-being of every player is our top priority.

What does Responsible Gaming mean?

Responsible gaming means enjoying games within the bounds of entertainment — where you decide how much time and money you spend.

As a trusted gaming platform in Bangladesh, trustdice believes gaming stays healthy and enjoyable only when it is played in a controlled and planned way. There is no guarantee of earning money from gambling or betting — this is important to keep in mind.

When gaming starts to have a negative effect on other areas of life — such as family, work, health, or financial stability — it becomes a problem. At that point, seeking help and taking the right steps is the wise thing to do.

  • Treat gaming as entertainment, not as a source of income
  • Set a budget in advance and stick to it
  • Do not chase losses by betting more
  • Avoid making decisions based on emotion
  • Prioritise spending time with family and friends
21+

For adults only

You must be at least 21 years old to create an account and play on trustdice. Use of this platform by minors is strictly prohibited.

For ages 21+

Protection Tools — in your control

trustdice provides you with several effective tools to manage your gaming habits.

Set Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once a limit is set, you will not be able to deposit beyond that amount. The minimum deposit on trustdice is just ৳100 — ideal for budget-conscious gaming.

Time-Out Feature

If you feel you need a break, temporarily close your account for anywhere from 24 hours to 6 weeks. During this time, login and gameplay will be completely disabled — entirely your decision.

Self-Exclusion

If you cannot control your gaming, opt for long-term self-exclusion. This lets you close your account for anywhere from 6 months to permanently. Contact the support team to activate it.

Reality Check Reminders

While playing continuously, you will receive reminders at set intervals to let you know how long you have been playing. This helps keep you aware and in control.

Loss Limit Setting

Set a limit on how much you can lose before you are no longer able to play. Once this limit is reached, the session ends automatically, keeping you safe from significant financial loss.

Gaming History Review

Review your complete gaming history, deposit and withdrawal records at any time. Understanding your spending patterns makes it easier to make more informed decisions.

Recognise the Signs of Problem Gaming

Ask yourself the questions below. If the answer to most of them is "yes", it is time to seek help.

1. Do you bet more to try to win back money you have lost?
2. Is gaming causing you to drift away from family, friends, or work?
3. Do you try to stop gaming but find you cannot?
4. Are you borrowing money or breaking into savings to fund your gaming?
5. Are you lying to or hiding things from loved ones about your gaming?
6. Do you feel anxious, irritable, or angry when you cannot play?
7. Is gaming disrupting your sleep or eating routine?

⚠️ Seek Help

If the answer to two or more of the questions above is "yes", please seek help. This is not a sign of weakness — it is a brave and wise decision.

Contact trustdice's live chat support or activate self-exclusion directly.

4 Simple Steps to Stay Safe

Follow these simple steps for responsible gaming.

01

Set a Budget

Keep a separate budget for gaming that will not affect your lifestyle if lost. Once that amount is gone, stop playing.

02

Set a Time Limit

Decide in advance how long you will play each day. Set a timer and stop when the time is up.

03

Tell Your Family

Let a trusted family member know about your gaming habits. They can help you stay on the right track.

04

Take Breaks

Rather than playing for long stretches at a time, take regular breaks. Go for a walk, drink some water, and keep your mind fresh.

Protecting Minors

Under trustdice policy, no one under the age of 21 may register, play, or place any kind of bet on this platform. We enforce this policy strictly.

If there are children or teenagers in your home, use parental control software on your devices. Always log out of your account and keep your password private.

  • Never share your account password
  • Always log out after playing
  • Talk to children about the risks of online gaming
  • Keep banking details and payment information out of sight

Family Safety

Keep everyone in your family safe

Password Protection

Use a strong password

Device Safety

Set up parental controls

Awareness

Learn about gaming risks

Contact Us if You Need Help

If you are experiencing a gaming problem, or someone you know is struggling, do not delay — seek help. The trustdice support team is always here for you.

24/7 Live Chat Support Speak directly with our support team in Bengali — any time, for any issue.
Email Support For self-exclusion or account closure, email us at: [email protected]
Responsible Gaming Team Our dedicated responsible gaming team is ready to handle your concerns with complete confidentiality.

How to Self-Exclude

If you want to stop yourself from gaming, you can activate self-exclusion easily.

1 Log in to your trustdice account and go to "Account Settings".
2 Go to the "Responsible Gaming" section and select the "Self-Exclusion" option.
3 Choose how long you want to take a break — from 6 months to permanent.
4 Or let the support team know directly via live chat or email — they will complete the process for you.

Frequently Asked Questions — Responsible Gaming

Find answers to the most commonly asked questions about responsible gaming here.

After logging into your trustdice account, you can easily set daily, weekly, or monthly deposit limits from the "Account Settings" or "Responsible Gaming" section. Once a limit is set, it takes effect immediately and you will not be able to deposit beyond that amount. Increasing a limit requires a waiting period, but reducing it takes effect right away.

You cannot play until your self-exclusion period ends. After the set period (such as 6 months or 1 year), you will need to contact our support team to reactivate your account. For permanent exclusion, the account cannot be reopened. We respect your decision and keep the exclusion process fully in effect.

There are some common signs that indicate a gaming problem: chasing losses by betting more, neglecting family or work because of gaming, borrowing money to play, hiding your gaming, and feeling restless when unable to play. If more than two of these signs apply to you, you should seek professional help.

No, not at all. Under trustdice policy, no one under the age of 21 may register or play on this platform. Age is verified at registration, and if any account is suspected of belonging to a minor, it is closed immediately. This is one of our strictest policies.

A time-out is a short-term break — typically from 24 hours up to 6 weeks — that reactivates automatically when it ends. Self-exclusion is a long-term solution, generally from 6 months to permanent, suited for people with a gaming problem. Once a self-exclusion period ends, you must contact the support team to reactivate your account.

Contact trustdice's 24/7 live chat support — assistance is available in Bengali. Or email us at [email protected]. Our responsible gaming team handles your concerns with complete confidentiality. Do not hesitate to ask for help at any time.

Enjoy with Responsibility

Play within your limits and keep gaming enjoyable. trustdice is always by your side.

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For ages 21 and over only • For entertainment purposes only