trustdice Privacy Policy
Full and transparent information about how your personal data is collected, used, and protected on the trustdice platform is provided here.
1. Introduction and Overview
trustdice ("we", "us", or "platform") is an online gaming service provider in Bangladesh. We take the privacy of our users ("you", "user") very seriously. This privacy policy explains for what purposes we collect your personal information, how we process it, and what your rights are.
By registering an account or using any service on the trustdice.lat website, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.
1 Key Definitions
- Personal Information: Any information from which a person can be directly or indirectly identified, such as name, email address, phone number, financial details, and so on.
- Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
- Cookie: A small data file stored on your device that is used to improve the functionality of a website.
- Third Party: Any person or organization other than trustdice.
2. Information We Collect
We collect only the information necessary to provide our services. It is our policy to avoid collecting your personal information unnecessarily.
Registration and Identity Information
When creating an account, we collect the following information:
- Full name
- Email address
- Mobile phone number
- Date of birth (for age verification)
- Residential address
- National ID card or passport number (for identity verification)
Financial and Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and date
- Transaction tracking ID
- Deposit and withdrawal history
We do not store any bank card or PIN numbers.
Gaming Activity Information
To improve your gaming experience, we record:
- Name and duration of games played
- Bet amount and results
- Bonus and promotion usage history
- VIP tier progress records
Technical and Device Information
Automatically collected for site security and functionality:
- IP address
- Browser type and version
- Operating system
- Cookie and session data
- User site browsing patterns
3. Purpose of Using Information
trustdice uses your personal information only for the following lawful purposes. Your information is not used for any other purpose without your permission.
3 Main Purposes of Use
- Account Management: Creating, verifying, and maintaining your account.
- Identity Verification: To confirm your age and identity and to prevent fraud.
- Financial Transactions: Processing deposits and withdrawals and maintaining financial records.
- Customer Service: To resolve your questions, complaints, and requests.
- Platform Improvement: To enhance service quality and improve user experience.
- Security Assurance: To prevent unauthorized access, fraudulent activity, and money laundering.
- Legal Obligations: To meet applicable laws, regulations, and regulatory requirements.
- Personalized Experience: To provide promotions and offers based on your preferences (you can turn this off at any time).
4. Cookie Policy
Cookies are used on the trustdice website. Cookies are small text files stored in your browser. They ensure the proper functioning of the site and improve your browsing experience.
Essential Cookies
Essential for the core functionality of the site. They maintain login sessions, security tokens, and store your preferences. These cookies cannot be disabled.
Analytics Cookies
Used to understand how users interact with the site. They monitor the number of visits, page engagement, and browsing patterns. You can disable these from your browser settings.
Functionality Cookies
Remembers your language preference, last game played, and personalized settings. Disabling these may reduce some conveniences.
Marketing Cookies
Used to show you relevant promotions based on your interests. You can turn these off at any time from your browser's cookie settings.
5. Information Sharing and Disclosure
trustdice does not sell your personal information to any third party. However, sharing information may be necessary in certain specific cases to operate the service.
5 Permitted Cases for Sharing Information
- Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. They are governed by their own privacy policies.
- Game Providers: Pragmatic Play, PG Soft, JILI, Spribe, and other game developers may receive limited gaming data to ensure fair play.
- Legal Authorities: Information may be shared with government and law enforcement authorities when required by court order, legal obligation, or investigation.
- Fraud Prevention Services: The minimum necessary information may be shared with anti-money laundering (AML) and fraud detection services.
- With Your Consent: Beyond the cases mentioned above, information will only be shared based on your explicit consent.
6. Information Security Measures
To keep your personal information secure, trustdice follows industry-standard technical and organizational security measures.
SSL Encryption
All data transmitted on the site is protected through 256-bit SSL encryption technology. You can confirm this by the padlock icon in your browser.
Server Security
Our servers are kept secure through firewalls, antivirus software, and regular security audits.
Access Control
Only authorized staff may view personal information for specific needs. All access is logged and monitored.
Security Limitations
Even though we take the highest security measures, no method on the internet is 100% secure. In the event of a data breach, we will notify you as quickly as possible and take necessary steps. It is your responsibility to keep your account password secure and not share it with anyone.
7. Your Rights
You have several important rights over your personal information. trustdice respects these rights and helps you exercise them.
Right to Access Information
You can request at any time what information we hold about you. We will provide a copy of the information within 30 days.
Right to Correct Information
If your information is incorrect or incomplete, you can request a correction. Do this through account settings or customer service.
Right to Delete Information
Unless there is a legal obligation, you can request the deletion of your personal information. After account closure, financial records may be retained for a specified period as required by law.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted. During this time, we will only store the information, not use it.
Right to Object
You can object at any time to the use of your information for marketing purposes. In that case, we will no longer send you promotional communications.
Right to Data Portability
You can receive your personal information in a structured, commonly used, and machine-readable format.
Contact Us to Exercise Your Rights
To exercise any of your rights or to make a request regarding personal information, contact us: [email protected] — we will respond within 30 business days.
8. Data Retention Period
We retain your personal information only for as long as necessary. After the retention period, the information is securely deleted.
8 Retention Period Details
- Account Information: For as long as the account is active and a minimum of 5 years after closure (as required by law).
- Financial Transaction Records: A minimum of 7 years from the date the transaction was completed (in accordance with tax and financial regulations).
- Customer Service Communications: 3 years from the date of last contact.
- Marketing Consent: Until you withdraw your consent.
- Technical Logs: Typically up to 90 days.
9. Protection of Minors
Restriction for Those Under 21
trustdice is for those aged 21 and above only. We do not knowingly collect or process personal information of anyone under 21. Age is verified at the time of registration. If we are informed that information of a minor has been accidentally collected, we will immediately delete that information and close the associated account.
If parents believe their child's information has been collected, please contact [email protected].
10. Policy Changes and Contact
Policy Updates
trustdice reserves the right to update this privacy policy at any time. For significant changes, we will notify you at your registered email or post a notice on the site. The updated policy will take effect from the date of publication. Continued use means you agree to the updated policy.
Contact Us
If you have any questions, complaints, or requests regarding this privacy policy, please contact us:
Email: [email protected]
Live Chat: Available in Bengali 24/7
We generally respond within 2 business days.
Related Policies
Read this privacy policy together with our other policies:
- Terms & Conditions — General terms for using the service
- Responsible Gaming — Safe gaming practices
- About Us — Detailed information about trustdice